I will definitely use them again if I need work done. They start and finish jobs on time. I was very satisfied with their work. She will be your advocate. If you are looking for a fancy waiting room serving their customers free latte with elevator music, you should look elsewhere.
My car was broken into - stolen airbag and busted trunk release. Sherry is a total professional and knows her business inside and out! This was the rudest, most unprofessional auto body experience of my life. Several things keep me going back besides the fact that my family can't seem to avoid getting dinged by other cars. Either way, this was such a nice surprise when we got our car back. They even gave my car a wash and cleaned the interior! There is a lot of attention to detail. She provided me with regular updates. This however was the first time I had used them for my own car. I was very satisfied with their work. She also gave me a ride to work. Third is the cost. They don't accept credit cards - Only cash, money order, or check. Is that standard a practice after a repair? The other driver's insurance let me choose my repair shop, and I chose Calfax because I had worked with them many times before for repairs to my employer's cars. I strongly recommend them. My brand new Pathfinder SL was rear-ended on Rockville Pike recently by a driver who wasn't paying attention. A close friend who spent years as an auto claims adjuster referred me to the the small, family owned and operated shop located in Rockville several years ago and I have since used Calfax three times. I found Calfax through my insurance company. She took care of me and made sure everything was good to go with my car repairs. If you simply top-quality work, for a fair price, with solid customer service, then going with CalFax would be my recommendation. Over the last twenty years, I have written checks to at least a half dozen different repair shops. She fought the insurance company for me when they wouldn't do as much as she felt I deserved and she always won. If you are looking for a fancy waiting room serving their customers free latte with elevator music, you should look elsewhere. Sherry is a GEM!
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