My husband and I have been loyal customers for many years and in multiple states. I walked in around 11am or after needing to get a ride fixed that had a screw in the middle of the tire but I couldn't find it I went by my wife and what she said. Yesterday Chris agreed to re pay me for getting the locks changed and re-keyed. I really didn't expect this type of treatment from Discount Tire employees. I picked up CASH to cover the list star device for my mag wheels. Business with them again at that location.
I accidentally cut him off when he started to speak so I apologized and asked him to start again to which he quickly snapped "well yeah if you would just calm down for 5 seconds". Manager apologizes for employees rude behavior. The second time I came in, that same tire they had me purchase went flat and they warrantied the tire. He then paused as if he realized how rude his statement and offensive his tone was then tried to laugh and act like it was a joke saying, "Are you always this on the go? Came in an hour before close, needing all four tires replaced. Learn more 30 reviews. No one came to say it will be a min or any kinda of customer service. This manager mr k "with grey shirt" had horrible customer service. They sold me a new tire just for more money in their pockets; a new tire was not the only thing the wheel needed. Shoe prints on the inside side boards. First you tell me to make he necessary repair then you trash me in person and laugh at me!!!! They could have took it in my car and still made money and kept their guys busy. Hand prints covered all four Chrome wheels-driver side hood, and on the steering wheel. I'm a satisfied customer. I ordered a set of tires from Denton discount tires. I could tell off the bat he didn't want to help me and was a hater! I clearly get good deals due to my loyalty but for some reason today he wanted to hold me back. Not the best week ever! After looking at their prices, I told them to put the tire back in my trunk and I drove down the street to Walmart and got a much better deal on a new tire. If you do this find out when they should be in and don't wait for them to call you. I somehow made it there 3 minutes to close and there was a line so I wasn't actually spoken to until 5: What a dumb move by management in loosing business in 2 cars with expensive tires. Tony told me "No" as if that was the dumbest thing I could have asked. In the past couple years I have tried 4 times to have a tire fixed, and 4 times have been told that they will not fix them and that I needed to buy a whole new tire. Came by today to get the free air check, but after waiting over ten mins nothing. They're always prompt and friendly.
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