This took over two weeks for him to become learn how to use the system. Apparently 8 am is too early to speak clearly. My wife was told they did not have to provide a report or the footage of the discussion between myself and the employee. The payment was taken care with the main office which should have shown in the system. As a business owner I expected more from her as a prefessional and self proclaimed Christian. I wanted it in writing.
Before hanging up I told Angie she had a nasty attitude and I want you all to know too! She made the next payments by phone to the main office. We were told the second charge was reversed. I went to my car to make a personal phone call while my son was taken back with the therapist. Apparently 8 am is too early to speak clearly. I was accused of not liking Christians and was just all around treated like a second class citizen. After that I didn't trust this person with my credit card. I told him due to his lack of competence over a few week period with the payment system that i considered him to be incompetent as was the case for at least two weeks when he didn't know how to use the payment system and I did not trust him with our credit card. Angie came with her gloves on ready to throw low blows. And since the employee was speaking down at his desk and not enunciating his words clearly, I did not hear the exact dollar amount expected. I called to speak with a More Than Words staff member at their request and she did not want to discuss this detail or our issues with this receptionist at Exit 1, which is her prerogative. I was direct with this receptionist person at the Exit 1 office over our issues we've had with him when speaking to him. I wanted it in writing. We had also called to complain about him previously as well. He mumbled and all I heard was something-something 82 something dollars. For two weeks the receptionist said he did not know how to use the payment system and asked me to wait on making our co-payment fees until he was sufficient with the system. Now with the fact I called him incompetent that was later turned into me being informed afterwards that I called him a "little black boy" or "black boy" inferring racism. It has not been reimbursed as of yet. Learn more 2 reviews. My wife told me that was the initial reason we were dropped from the program was due to a racist name or statement I made to him and being rude to their employee. The owner Angie has a nasty mouth and attitude along with her office manager. Once he knew how to use the system he asked if I wanted to make all my back co-payments; to which I said yes and asked how much? My wife went to the Dunbar Cave office and requested in an incident report in writing showing I made a racist statement to the receptionist at Exit 1 along with the office footage. We had to have the charge reimbursed and re-worked and paid later on a different card. He did not produce the policy. He said this is "policy".
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EXTREME & PAUL GILBERT - MORE THAN WORDS [HQ AUDIO]
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